Help Center

  • Do you provide OEM/ODM service ?

    Sure, OEM/ODM orders are welcome. We can customize for you with logo printing, package design, add languages, and booting animation if your order quantity reaches MOQ of OEM.

  • What is your guarantee?

    We provide a one-year warranty, but do not include artificial damage. The buyer needs to afford the shipping cost of the return.

  • What is the way of transportation?

    For small orders, we recommend shipping by DHL, EMS, UPS, FedEx. For big orders, we recommend shipping by air or sea.

  • How can we get your catalogue?

    1. Click the following link to download catalog: 2. Please click the “free inquiry" buttons on the product page or you can write an email to We will reply to you within 24 hours.

  • What is your usual payment term for orders ?

    For sample orders, we accept payment by Paypal, Western Union, Moneygram, or Escrow. For formal order, L/C at sight, Telegraphic Transfer ( T/T ), Western Union, Moneygram, or Trade assurance contract via Alibaba.

  • What is the minimum order quantity per item ?

    The minimum order quantity is different according to different models. Just contact us to get a quote.

  • Could we get samples before normal order?

    Yes, we provide samples for quality checking if the buyer can pay the sample fee and freight.

  • How much the courier freight will be for the samples ?

    Freight is different based on the quantity, weight, and volume of the samples.

  • What is the process of after-sales?

    Steps of troubleshooting and maintenance 1. Analysis of the product with a check of non-compliance 2. Replacement of defective parts by using spare parts available on the price list 3. Testing 4. Charging of the spare part cost, if the defect not be caused by GATmatic GATmatic also offer 1. Expertise 2. Technical advice 3. Training in the use and maintenance of machine 4. Other customized services

  • About lead time

    For products in stock, we can arrange transportation immediately, and usually, they will arrive at your address within half a month. For products out of stock, normally we need 30 days including production and shipping. But it also depends on the items and quantity. Large and heavy-duty equipment such as four-wheel aligners, tire changers, and wheel balancers will take more time. We will do our best to deliver the products to your address in the fastest time.

  • How to update wheel aligner database?

    Step 1: please download the latest 3D Database Update program from: Step 2: double click the application and browse file to install software Step 3: confirm whether the software can run normally

  • Why is wheel alignment important?

    1. Smooth Ride Rear-wheel-drive cars are more likely to experience more tread wear compared to front-wheel-drive cars. Front-wheel-drive cars are the opposite. By rotating your tires, you can maintain an even amount of tread wear. Even tread on each tire ensures a smooth and comfortable ride. 2. Safety First Misalignment or an imbalance with your tires can cause all sorts of risks. Misaligned tires are more likely to cause steering wheel vibration. With properly aligned wheels, there’s less concern of unsafe driving. 3. Longer Lifespan Not only does rotating and aligning your tires prolong their life, it also protects your car’s suspension. Uneven or imbalanced tires lead to vibration. This can cause unnecessary wear on your suspension.

  • How do I maximize my garage space?

    If your garage still does not have any form of cabinet and you’re storing items in boxes on the floor, then it’s high time you build garage cabinets or purchase a high-quality tool cabinet ( These are a must for every garage. Having a formal storage cabinet will help in keeping your garage organized.

  • How often to service your AC?

    It’s always a good idea to do some regular check-ins and cleaning throughout the year to make sure your system is running smoothly, a once-annual air conditioner service appointment is always essential.

icon up icon
close icon